Terms & Conditions

Welcome to our lawn care subscription service. We’re committed to delivering reliable, professional care for your lawn—without the hassle. Here’s everything you need to know about how our service works.

1. Service Plans

We offer three subscription tiers:

  • Tier 1: Lawn Health Plan – Irrigation checks, regular fertiliser, weed spraying, and grass grub control. You provide your own mower.

  • Tier 2: Autonomous Lawn Plan – Includes an autonomous mower rental, plus all the services of Tier 1.

  • Tier 3: Premium Lawn Plan – Everything in Tier 2, plus seasonal dethatching.

You can view full inclusions on our Plans & Pricing page.

2. Subscription & Billing

  • All plans are billed monthly, with payment due on the 1st of each month.

  • Payments are processed via secure online billing. Invoices will be emailed monthly.

  • Services are active from September 1 to April 30 (our main lawn care season).

3. Cancellation Policy

  • Mower hire requires a commitment through to April 30th.
    If you cancel early, a cancellation fee equal to the remaining monthly payments will apply. Mowers must be returned in clean, working condition. Extra charges may apply for damage beyond normal wear and tear.

4. Autonomous Mower Rental

  • Mower rental is included in Tier 2 and Tier 3 plans.

  • The mower remains the property of Prestige Lawns T/A Prestige Irrigation Services.

  • We’ll handle installation, setup, and maintenance during the season.

  • The mower requires Wi-Fi for operation—if your property is not suitable, we’ll discuss alternative solutions.

  • The mower must be kept safe and secured. In case of theft or loss, you may be liable for the replacement cost.

5. Service Area

We currently serve Wanaka and surrounding areas. If you’re unsure if you’re within our coverage zone, please contact us.

6. Weather & Seasonal Adjustments

  • Lawn mowing, dethatching, fertilising and spraying may be delayed during periods of heavy rain or extreme weather.

  • We’ll adjust service schedules as needed to suit seasonal growth and conditions.

7. Access to Property

You agree to allow our team safe access to your property to carry out the services included in your subscription. We’ll always notify you before any scheduled visits.

8. Changes to Service

We reserve the right to make minor adjustments to the services provided (e.g. switching fertiliser types or adjusting schedules based on lawn needs). Any major changes will be communicated in advance.

9. Customer Responsibilities

  • Keep the lawn free of large debris, kids' toys, and obstacles that may block the mower or interfere with irrigation checks.

  • Ensure the mower has a clear path back to its charging dock at all times. This includes keeping the area free of obstacles such as garden tools, toys, outdoor furniture, or overgrown vegetation that may prevent the mower from returning to charge.

  • Notify us of any changes to property layout, new pets, or renovations that may impact service delivery.

10. Fertiliser & Spray Products

All fertilisers and spray products used are appropriate for residential lawn care and applied in accordance with best practices for timing, weather, and safety. If you or your pets have sensitivities or concerns, please let us know.

11. Service Callouts & Site Suitability

We’re here to keep your lawn running smoothly, and most support is included with your plan. However, some site-specific issues may require extra attention.

Included at no extra cost:

  • Mower servicing, software updates, and repairs from normal wear and tear

  • Troubleshooting issues caused by normal operating conditions

When a service callout fee may apply:

A callout fee of $85 for the 1st Hour may be charged for:

  • Mower faults caused by obstructions like flax and cabbage tree leaves, toys, or garden equipment

  • Accidental damage to irrigation components

  • Extra site visits requested by the customer outside of the regular schedule

  • Mower resets due to boundary changes or unreported landscaping changes

  • Connectivity issues (Wi-Fi or power) that affect the mower but aren’t caused by our equipment

Mower-friendly lawns:

We’ve learned that flax and cabbage tree leaves often wrap around mower blades or wheels and cause faults. We recommend regular clearing of these from your lawn to avoid disruption. We’re happy to advise on mower-friendly landscaping during setup.

12. Need Help?

If you ever have questions, need to update your plan, or want to check in about your service, you can reach us anytime at info@prestigeirrigation.co.nz or 022 509 5887. We're here to make lawn care as simple and seamless as possible.